DAY AND EVENING TELEPHONE NUMBER: 865-607-9348 and 865-546-3922
Email: rlwill3922@comcast.net

EDUCATION
High school - Fulton High School, Knoxville, TN; 1974 diploma
College - Pellissippi State Technical Community College, Knoxville, TN; A.A.S. Management degree (4.0/4.0) and Supervision certificate 1997

WORK EXPERIENCE
Nov 2005 to current, B&W Y-12, Oak Ridge, TN
Tasks: Electronic Publisher

Mar 1999 to Oct 2005, SAIC, 301 Laboratory Road, Oak Ridge, TN
Tasks: Network Technologist

Jan 1982 to Feb 1999, Lockheed Martin Energy System, Y-12 Plant, Oak Ridge, TN
Tasks: Senior Engineering Assistant

Computer skills:

• Cold Fusion (extensive use in creating web page interfaces to databases, SQL queries, standalone web pages)
• Entrust Registration Authority (RA)
• Microsoft Access (extensive use of creating tables, importing data, and performing queries)
• Microsoft Excel (extensive use of creating formulas, Visual Basic macros, and quality control charts including data matching, parsing, and manipulation)
• Microsoft operating systems: DOS, Windows 3.1, 95, 98, 2000, XP
• Microsoft Outlook (extensive use of e-mail, calendar, notes, and tasks)
• Microsoft PowerPoint (regular use of macros to pull in charts)
• Microsoft Project (regular use to track programming and system migration tasks)
• Microsoft Word (document creation, including table of contents and index)
• Motorola Smartnet II+ radio equipment and software
• Unix (system admin and web page updates)
• Visio (mostly used for flow charting)
• WordPerfect 12 (regular use in formatting and compiling 800-page reports)

Commercial work:
Accounts receivable bookkeeping, production operations, and part owner of electrical contracting, rental property, financial services, and farm operations.

Outside activities:
Travel, church activities, gardening, knitting, crocheting, sewing, shopping, spending time with family and friends.

DAY AND EVENING TELEPHONE NUMBER: 865-607-9685

Education 2004 – 2006                               University of Tennessee                   Knoxville, TN B.A. in Communication Studies. Graduated Summa Cum Laude.. . 2002 – 2004                                  Pellissippi State                          Knoxville, TN                                                Technical Community College A.A. University Transfer Parallel. Graduated Magna Cum Laude.   Specialties Proficient in various photo editing and layout programs (i.e., Adobe Photoshop, QuarkXpress, Illustrator) and quickly adapts to new ones. Excellent written and presentational communication skills. Strong leadership and customer service abilities. High level of creativity with self-motivation to complete projects.                             July 2005 - Present                             SAM’S CLUB                         Knoxville, TN Photo Specialist Voted Photo Lab of the Year in 2006 for top sales and performance in the region. Evaluated as an “Exceptional Performer” throughout tenure in the photo lab. Performs same duties as photo technician, in addition to writing the weekly schedule. Provides overall support in managerial duties.

March 2005 - July 2005         U.S. Investigations Services                  Knoxville, TN Intern  Organized (i.e. filed, assigned, mailed) case papers and other related data. Assisted investigators with information about their cases. Performed all applicable functions related to the PIPS computer system (USIS’s investigations network).

August 2002 – March 2005              SAM’S CLUB                 Knoxville, TN Photo Technician Operated and maintained photo developing/printing equipment, assessed and corrected problems with computer hardware when necessary, and updated computer software programs. Specialized in printing custom works (invitations, calendars, greeting cards). Ensured timely and courteous customer service.